FAQ

Who is K-State Super Store?

K-State Super Store is the official retailer of K-State Athletics, which allows our business to provide officially licensed collegiate apparel and souvenirs at our flagship store at 519 McCall Road and many K-State Athletics stadium locations from football, men's and women's basketball, volleyball, soccer, and baseball. Proceeds from sales at all of these locations go back to K-State Athletics to fund the student-athlete program. Also, we are a division of GTM Sportswear and a Hanesbrands Inc. company, which provides the support of a global powerhouse yet operated as an independent specialty retailer in the heart of Manhattan, KS! 

Is it safe to use my credit card online? 

Yes! This is a secure site validated by Shopify. 

How long will it take my order to be shipped? 

All store items will be processed in 2-3 business days (Monday - Friday). Please allow 3-4 days for shipping depending on your location. 

How can I check the status of my order? 

Please call (877) 537-1327 ext. 1145. Leave a detailed message if necessary and your call will be returned with urgency. Feel free to email us as well at kstate.gear@hanes.com.

What is your return policy? 

With Original Receipt: Within 60 days of purchase, we will gladly exchange, give store credit or issue a refund for the merchandise based on the original method of payment. Please allow a wait of 10 business days on purchases tendered with a check otherwise a merchandise credit may be issued. Original condition is expected and price tags must be in place.

Without Original Receipt: You may exchange the merchandise or be issued a store credit based on the lowest selling price in the last 60 days. Original condition is expected and price tags must be in place. 

**K-State Super Store reserves the right to limit or refuse all merchandise returns or exchanges. 

***FREE returns and exchanges will be offered temporarily during this holiday season as our gift to you! Shop with ease this holiday season for every Wildcat on your list! 

Coupons, Discounts & Special Offers?

Promotional codes: Apply the discount at checkout with valid promotion code. Discounts do not apply to gift cards, clearance or sale merchandise, tax or shipping & handling charges. May also not be applied to previous orders or in-store purchases. Limited time offer that may be modified or terminated without notice. Other exclusions, terms and conditions may apply.  Clearance Merchandise: Does not require a promotional code.  Priced as marked. Value Program Merchandise: Non-discountable and are not included in the offer/discount. This includes 3 for $30 short sleeve tees, 2 for $30 long sleeve tees and 2 for $40 hoodies. Ahearn Fund Member Discounts: An in-store only discount and cannot be combined with any other discounts.  Ahearn discounts: 5%, 10%, and 20% off.  To learn more about the Ahearn Membership benefits program click here.  For all other coupons and discounts, the greatest value applied will be redeemed; no combined offers apply.

Super Fan Rewards

Every dollar spent in-store or online equals 1 reward point. Reach a total of 300 reward points to earn $10 to apply to your next purchase. Points can accumulate past 300 and do not expire (no use it or lose it here!). All online purchases MUST be logged into your Super Fan Rewards account by matching First and Last names as when the account was originally set up.

Not sure about your points status? Call 785-537-0844 x 1145 for help. 

See our homepage to sign up.

Sponsorship/Donation Requests

Looking for a sponsorship or donation? Click here